Shipping and Return
At Sumoii, we’re committed to bringing our products to people around the world. Our shipping service is designed to meet a variety of delivery needs, working with reliable courier partners to ensure your order arrives safely and on time. Need an update on your order? Please check your most recent shipping confirmation email for tracking details, or contact us.
Costs and Estimated Arrival Time
Australian Customers
Standard Shipping (3-5 Business Days): Free
Express Shipping (1-2 Business Days): $5
International Customers
Regular Post (4-10 Business Days): Free
Express Shipping (3-5 Business Days): $15
Note: Personalised Items
Personalisation adds 3-5 business days to shipping time.
Shipping FAQs
When will my order be shipped?
Orders are generally processed and shipped within 1-2 business days. Personalised orders may require an additional 3-5 business days before shipping.
Will I get a tracking number?
Yes. Once your order has been shipped, you will receive an email containing your tracking information.
Can you ship to a PO Box?
Yes, we can ship to PO Boxes using services that support PO Box delivery.
International duties and/or taxes?
International customers may be responsible for any customs duties, taxes, or other fees imposed by their destination country.
Lost package?
If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us and we will assist you.
30-Day Trial. Easy Returns.
We want you to love your Sumoii. That's why we offer a 30-day trial. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund.
Once your return has been received, your refund will be processed within 2 business days.
Returns FAQs
How will I receive my refund?
Refunds will be issued to the original payment method used for your purchase. Once your returned item has been received, we will process your refund within 2 business days.
Cancelling orders:
If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order has been processed or shipped.